Write to victxrgxnzalez@gmail.com and we'll get back to you. We answer in English and Spanish, usually within 48 business hours.
Before you write, this helps a lot
Open Profile → Settings → About and copy the version and build number line. Without it we don't know which binary it happened on, and half the time that's the whole difference. Also tell us what you were doing, what you expected and what happened instead.
Most common questions
I paid but I don't have Pro
Tap Restore purchases on the paywall or in Settings. If it still doesn't show up, check that you're using the same Apple ID you bought with. If you purchased before linking an email to your TrainUp account, write to us — we can reattach it.
Cancelling the subscription
Cancel in iOS Settings → your name → Subscriptions → TrainUp. You can also get there from the App via "Manage subscription". You keep Pro until the end of the period you already paid for. Deleting your TrainUp account does not cancel the subscription.
Requesting a refund
Apple handles the billing, not us. Request refunds at reportaproblem.apple.com with your Apple ID.
I switched phones
If you linked an email and password, sign in on the new phone and everything comes back. If you never linked one, your account was an anonymous session tied to the old device and there is no way to recover it. Link your email in Profile → Settings → Account now if you haven't yet.
Deleting my account and my data
From the App: Profile → Settings → Account → Delete account. It is immediate and cannot be undone. What gets deleted and when is detailed in the privacy policy.
Exercising my data protection rights
Access, rectification, portability, objection or withdrawal of consent: write to us from the email address linked to your account and we'll handle it within the one-month legal deadline.
Reporting a user or content
You can block any user from their profile. To report content, write to us with the username and a screenshot; we review every report.
Something in the catalogue is wrong
Tell us the exact name. Nutrition data and exercise entries come from third-party sources and occasionally contain errors.